Welcome to Eye Gee Design's website, and thanks for taking a moment to review our policies. If you have questions about something that isn’t covered here, please let us know. We welcome your questions and feedback.
100% Money Back Satisfaction Guarantee:
We want you to be completely happy with your purchase. You may return any item purchased here (with the exception of custom orders) for a full refund within 21 days of the date of the sale. You also have the option of applying the value of your order to the purchase of another item.
To return your item(s):
- Please use a traceable shipping method to return your merchandise and insure the package. Eye Gee Design can not be responsible for lost or damaged goods during return shipment, so make sure to ship your item in a box, NOT a padded envelope.
- Include a brief not explaining the reason for the return. Alao. make sure to include your current return mailing address and a phone number or email address in case we need to reach you.
- Your return will be processed using the same payment method used for your original purchase.
We accept Visa, Mastercard, Discover and American Express.
Orders are processed through Paypal using your choice of credit card OR Paypal account. Note: You do not need a Paylpal account to place your order. If you do not have a Paypal account, simply click "Payment Method" when it appears and enter information for the credit card you wish to use.
Shipping & Handling:
With the exception of custom orders, all orders are shipped within 3 business days of completed payment. All items are shipped via U.S. Postal Service Priority Mail with insurance for your protection.
- Orders under $125 – $9.00 via USPS Priority Mail including insurance
- Orders $125 and over – FREE Shipping via USPS Priority Mail including insurance
International Shipping - Canada:
- Orders under $200– $25.00 USPS Priority Mail including insurance.
- Orders $200 and over – FREE Shipping via USPS Priority Mail including insurance
International Shipping - United Kingdom, Germany, France, Ireland, Australia:
- Orders under $200 – $29.00 USPS Priority Mail – this includes Registered Mail service for more protection since Insurance is not available.
- Orders $200 and over – FREE Shipping USPS Priority Mail including insurance
If you receive a damaged product we will replace it or repair it for free. Contact us as soon as you receive it to let us know the problem, and follow the return shipping instructions above. Repairs after the initial 21 day return period are subject to availability of materials/type of materials and nature of repair. Please email us with a description of the problem and we will let you know whether there is a repair fee.
If you order a piece that is not in stock, we will email you an estimate of how long it will take to produce. You have the option to cancel your order if you would rather not wait.
Special Requests/Custom Orders:
Please contact us if you want to order something you see in the Gallery or if you want to discuss a custom order.
All jewellery is handmade by me, unless it is specifically identified as machine-made in the description. Due to the handmade nature of my work each piece is unique and may vary slightly from the item you see pictured here.
Eye Gee Design holds the copyright to all images on this website, unless otherwise noted. Please do not reproduce them without my permission. If you plan on using my material elsewhere, I'd be delighted, but please notify me before you do so, and, of course, link back to me. Thank you.
© Copyright 2013 Eye Gee Design • All rights reserved